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Knowledgebase : Web hosting > Windows

A virtual directory is a friendly name, or alias, for a physical directory on your server that does not reside in the home directory. For example, if you create a virtual directory called "images" from a folder anywhere on your server, the contents of tha...
Your control panel has many uses. You can do the following tasks in your control panel: - Create FTP accounts - Create DSN connections to databases - View your disk usage - Set up mail accounts - Create mail aliases/forwarders/autoresponders - You...
Many people have questions about media streaming support for their sites. IndicHosts.net only supports 'Http Streaming' which is real player, quicktime, and windows media player. Below is a 'How to' for those who need it to work from their sites. After ...
We have ColdFusion 7.0.2 MX (enterprise version).
 HELM is a control panel system supporting clustered server environments such as ours. This allows us to control where web sites are setup and means we can use seperate servers for different services. This gives much greater relability and ensures th...
Why can't I access my Website via my IP-Address (http://ipaddress)?. There is always a Username and Password box, but I don't know which one to put? Answer: Your plan is a shared hosting plan. This means, you share hosting resouces with lots of othe...
On our Windows 2003 servers, we automatically grant all permissions necessary to everyone of our customers.CHMOD is a Unix command, and serves no purpose on our Windows 2003 servers. For any customers on Linux servers, any standard FTP program will allo...
All websites under account are down. I just enabled ColdFusionMX in HELM Answer: Please note ASP.NET and Cold Fusion cannot be enabled together on the same domain as they are from different application pools. Please choose one of them and your websi...
We have used compare validator for domain-name.com in asp.net. We are getting an error "A critical error has occurred. Input string was not in a correct format." The same website is working correctly on our offline server. Answer: Please turn on ...
We are encountering the below stated error. Disallowed Path Characters /cme/eacme/chan_con_add.asp, line 8 The '..' characters are not allowed in the Path parameter for the MapPath method. Answer Parent Paths can be enabled or disabled from y...
Please upload the DLL in the bin folder, for it to be used by the application in your domain.
Please check http://www.isapirewrite.com/docs/#conffile The individual configuration files should be named httpd.ini and could appear in physical root directories of virtual sites. All configuration files have the same format. And it is the forma...
 By default all \wwwroot folders are already configured as application directories. This allows your asp.net applications to run from \wwwroot\. But if you try to run a asp.net application from a sub-folder ie: \wwwroot\app1, this application will...
 In Windows hosting, please use ISAPI_Rewrite instead for mod_rewrite. We have ISAPI_Rewrite pre-installed, please place a httpd.ini in your domains wwwroot with the rules. For more information goto http://www.isapirewrite.com/docs/#conffile
The windows network load balancing plans are hosted on truly load balanced server cluster, with realtime NLB. Each website shares 1 IP address with a virtual MAC address. If you would like to confirm the configuration, please see the following URL: ht...
In Linux hosting, please CHMOD the subdirectory to 777 and for Windows hosting, Please make a support ticket and tell the sub-directory which require full I_USER permissions are required and we shall do the needfull.
Error: Upload failed. Most likely this forum runs on windows 2003 which by default only allows attachments smaller than 200kb Increasing the maximum post size causes a very large security hole. If you need to upload large files you should be using one ...
I am looking to use ISAPI_rewrite on my hosting, can you tell me where I should place the httpd.ini file? Please place the file in the domain's wwwroot directory.
On certain occassions, your aspx files may not work. You may receive permission denied errors or security exception errors. Our ASP.NET trust level is set to MEDIUM in MACHINE.CONFIG as outlined in the document. Below is the restrictions of Medium. If ...
We have to upload our .NET web application in internet. We are using crystal report in our application. To run crystal report in Internet Explorer, there is need to install the web application on server. Do you support this? Answer: Yes! all crystal ...
Getting following error 'Could not load file or assembly 'AjaxControlToolkit' or one of its dependencies.' on ASP.NET 3.5. Please upload the ajaxtoolkit.dll file to the bin folder under your wwwroot. Should the error persist, please raise a support tic...
Yes, PHP mail() function can be used to send out mail. PHP mail() function is supported on Linux plans only. The mail() function is not supported on our Windows plans due to the fact that there is no accounting procedure for the emails sent using php site...
 Unfortunately, at this time you can not setup 404 or any other Custom Error Pages in Windows HELM for subdomains.
MSSQL & MySQL Connection Strings: Server information  Applicable to Windows Hosting Only;  Please call your databases via following strings,mySQL : "mysql.server" (without the quotes)MSSQL: "mssql.server" (without the quotes) Sa...
Please goto URL below to get best practices and more information, http://doc.xceedsoft.com/products/XceedZip/
Question: I'm looking at the DNS zone page.. I would like mail to go directly to a seperate server that I have.. so "blabla@mydomain.com" would go directly to my own personal smtp server. My question is there are several DNS records that I don't...
I tried to install the FrontPage Extensions on my domain . HELM gives error, "Cannot install FrontPage Extensions. Try again or contact Support." Answer: Please remove any folders starting with ( _ ) under the wwwroot, in the domain and install a...
The folder named aspnet_client is missing in the root directory, please run "aspnet_regiis -i" utitlity for our domains. Answer: This folder will be created when you turn on ASP.NET on the domains from inside HELM.