Two-factor authentication or 2FA is an essential security requirement to ensure the security of your CustomerPortal account and your property. Here are the steps to enable 2FA on your Primary Account or Client User account,
1. From the Client Area, navigate to Hello, Name! > Security Settings.
2. Click Click here to Enable.
3. Select Time Based Tokens.
4. Click Get Started.
5. Scan the QR code with an authenticator app such as Google Authenticator or Duo Mobile.
6. Enter in the 6-digit code that the authenticator app generates.
7. Click Submit.
8. Record the Backup Code in a safe place.
9. Click Close.
Two-factor authentication is now set up for this client account and will be required when they log in in future.
