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How do I cancel my hosting account?

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To cancel your hosting service:

  1. Log into our Customer Portal System at
  2. Click "Hosting Services" in the blue navigation bar and then "Manage Hosting" in the drop-down menu.
  3. Click on the "Status" of the service you wish to cancel.
  4. Click the "Request Cancellation" in the left-navigation "Actions" menu.
  5. Briefly describe your reason for canceling the service.
  6. Choose your "Cancellation Type" - "Immediate" or "End of Billing Period". If the main domain of the account is registered with us you will also be given the option to disable auto-renew for the domain.
  7. Click "Request Cancellation"

You will receive an email to the primary email address on file with the subject "Cancellation Request Confirmation." If you do not receive this email please make sure to check your spam or junk folder. In the event that you believe you have not received this confirmation and you have checked your spam and junk folders, please get in touch, with our billing department to ensure your cancellation request has been received.

Please note that we do not accept cancellation requests via emails. All cancellation requests must be submitted via the support system. We may request further identification verification in some circumstances in order to protect your account from being cancelled by an unauthorized third party.

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