You will receive an email to the primary email address on file with the subject "Cancellation Request Confirmation." If you do not receive this email please make sure to check your spam or junk folder. In the event that you believe you have not received this confirmation and you have checked your spam and junk folders, please get in touch, with our billing department to ensure your cancellation request has been received.
Please note that we do not accept cancellation requests via emails. All cancellation requests must be submitted via the support system. We may request further identification verification in some circumstances in order to protect your account from being cancelled by an unauthorized third party.