This is a pretty common issue, and there are several possible causes. Let’s walk through some steps to try and resolve it:
Step-by-Step Troubleshooting
1. Check Password Is Correct
First, confirm that the password is correct by logging into the webmail for this account (https://webmail.domain.com). If the password works there, we can rule out a wrong password.
2. Enable “Remember Password”
In Outlook:
• Go to File > Account Settings > Account Settings again.
• Select the account and click Change.
• Make sure “Remember password” is checked.
3. Remove and Re-add the Credentials from Windows
Outlook sometimes gets stuck with outdated credentials.
• Close Outlook.
• Open Control Panel > Credential Manager > Windows Credentials.
• Look for any entries related to Outlook or the email address vijay@saiyogimpex.com and remove them.
• Restart Outlook and enter the credentials again when prompted, making sure to tick “Remember password.”
4. Check for Updates
Make sure both Outlook and Windows are fully up to date:
• In Outlook, go to File > Office Account > Update Options > Update Now.
. In Windows, go to Windows Updates > Update Now
5. Check if MFA (Two-Factor Auth) is Enabled
If you have Multi-Factor Authentication (MFA) turned on, Outlook might need an app password instead of the regular login password. Check the status of 2FA or MFA in your email accounts Webmail Home settings. We can walk you through setting up an app password.
6. Try Removing and Re-adding the Account
If the issue persists:
• Back up your emails if needed (especially if using POP).
• Remove the account from Outlook.
• Re-add it fresh using the correct settings.
7. Check if your email account has been Suspended or Restricted
At times your organization's administrator may suspend the email facility or restrict it to meet urgent needs. Navigate to cPanel >> Email Accounts >> Manage Email >> Restrictions and enable service if restricted
8. Check if your Domain is suspended
If all email accounts of a domain are experiencing the issue, please navigate to Customer Portal >> Manage Hosting and check if your service has been suspended due to failure to receive the next renewal payment. If suspended, you should pay the renewal invoice to enable resumption of services. Your data is safe with us.
9. Contact Technical Support
If the issue still persists, please raise a ticket with a screenshot of the error and your email credentials.
